IT Support by Caledonian Tech

The IT Service Desk serves as the primary point of contact for managing and resolving user queries and issues. It plays a crucial role in ensuring smooth operations by providing timely supportand guidance to deliver a consistent end user experience with minimal disruptions. Caledonian Tech's IT Support is delivered by a highly skilled and experienced team of professionals who provide personalised and agile support to strengthen your organisation.

Businesses are continually seeking ways to stay competitive and efficient, and one strategy that continues togrow in popularity is outsourcing IT to an external provider. Caledonian Tech have 8 years’ experience providing managed services to a wide array of organisations of varying sizes and industries. We excel in taking on complex environments and optimising processes, simplifying management, and driving innovation, leaving you to focus on your core competencies.

What is IT outsourcing and what does it mean today?

While the concept of outsourcing IT services has been around for a while, it used to primarily involve a “lift and shift” approach, where businesses would transfer their operations to a third-party provider without much consideration for strategic alignment. However, this approach has evolved drastically.

There is now a new drive towards an outsourcing strategy that focuses on enabling business change and producing value. Instead of just maintaining existing systems, outsourcing partners are now actively working with businesses to drive innovation, leverage emerging technologies, and unlock new opportunities. This shift has allowed organisations to not only offload their IT tasks but also tap into the expertise and resources of their outsourcing partner to stay competitive and drive innovation in the market.

Is outsourcing right for you?

IT outsourcing might be the right choice for your organisation if you are facing any of the below challenges:

• You need more cost transparency and predictable IT costs.
• You require round-the-clock support which you struggle to deliver in-house.
• You’re finding it difficult to hire and retain top IT talent.
• You’re understanding complex IT projects and lack the expertise to deliver them.
• The rate of technology change is outpacing your capability to keep up.
• You’re undergoing rapid growthand finding it challenging to scale your IT operations accordingly.
• Through our range of sector specific software solutions, we have an incredibly deep understanding of how key industries operate and what users need.
• We view IT outsourcing as a partnership and aim to act as an extension to your team. For this reason, we only onboard a small handful of customers a year, so that we can ensure cultural alignment and add tangible value to your business.
• We are not an ‘out of the box’ provider, which means that we can tailor solutions and inherit complex environments, stabilise, and run them while we implement transformation, all without service degradation.
• As we work with customers and partners with a wide range of operating models, weunderstand environments of all different builds and can apply best of breed processes to our own services.
• Our Squads model revolutionises IT operations, separating innovation from core BAU activities to ensure you receive continuous innovation and service improvement.
• 8+ years’ experience delivering enterprise services to the UK market.

What makes us different?

Caledonian Tech are uniquely placed to beable to help your business thrive. Some ofthe things that make us different include:

• Through our range of sector specific software solutions, we have an incredibly deep understanding of how key industries operate and what users need.
• We view IT outsourcing as a partnership and aim to act as an extension to your team. For this reason, we only onboard a small handful of customers a year, so that we can ensure cultural alignment and add tangible value to your business.
• We are not an ‘out of the box’ provider, which means that we can tailor solutions and inherit complex environments, stabilise, and run them while we implement transformation, all without service degradation.
• As we work with customers and partners with a wide range of operating models, weunderstand environments of all different builds and can apply best of breed processes to our own services.
• Our Squads model revolutionises IT operations, separating innovation from core BAU activities to ensure you receive continuous innovation and service improvement.
• 8+ years’ experience delivering enterprise services to the UK market.

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“In selecting a managed services partner,it is essential to have a cohesive andcomplementary culture. We were pleasedto discover that our organisational cultureswere aligned, making the decision tochoose OneAdvanced that much easier.We are confident that OneAdvanced willplay a critical role in the delivery of ourdigital transformation plans, which willsignificantly enhance both our internalworking practices and our client service.” - Nirupa Wikramanayake, Irwin Mitchell Group CIO